Terms and Conditions
Find out what is expected from the tutor and from the student.
Terms and Conditions
To ensure the safety and security of students and tutors, we have established the following terms and conditions.
Attendance and Responsibility
• Regular attendance is essential for consistent learning progress and engagement with class materials.
• Students are responsible for managing their time effectively and ensuring attendance at online classes as scheduled.
• Student must familiarize themselves with the class timetable, access necessary technology for online learning, and prioritize education commitments.
Communication
• Use appropriate language and tone in all written and verbal communication.
• Respond promptly to messages from tutors and admin staff.
• Encourage language immersion by engaging in conversations and activities in the target language.
Data Security
• The student is not allowed to share materials used in class.
• Protect personal and sensitive information shared online, including login credentials and financial details.
• Report any suspicious activity or potential security breaches to school administrators immediately.
Feedback and Evaluation
• Provide constructive feedback to tutors and peers in a respectful manner.
• Actively participate in course evaluations and surveys to help improve the quality of online education.
Netiquette
• Follow netiquette guidelines for online communication.
• Avoid typing in all caps, which can be considered shouting in online communication.
• Use emoticons and emojis appropriately to convey tone and emotion.
Online Conduct
• Maintain respectful and professional behavior during all online interactions, including classes, discussions, and messaging.
• Treat tutors and fellow students with courtesy and consideration.
• Respect privacy and confidentiality when sharing personal information online.
• Eating or listening to music during class is not allowed.
• Students are expected to maintain a neat and presentable appearance during their classes.
• Avoid offensive or inappropriate clothing, language, or images.
Payment
• Payments are made directly to tutors.
• Payment must be made in advance of classes.
• Verify available payment methods for each tutor on their individual profile page.
• Some available payment options are: PayPal, MB Way, Wise, and Revolut.
Punctuality
• Students are encouraged to join online classes on time to prevent disruption to their learning experience, and that of their peers, in the case of group classes.
• A delay of up to 5 minutes is allowed; classes will proceed if the delay exceeds this time.
• Latecomers to group classes may not be able to make up missed material or participate fully in ongoing activities.
Scheduling and Cancellations
• Class scheduling is contingent upon payment.
• If a student cancels a class with at least more than 24 hour’s notice, they are entitled to reschedule the class for free.
• No rescheduling is provided if a class is canceled with less than 24 hours’ notice.
• Each student is allowed to reschedule one class per week within a three-day period.
• Failure to attend the rescheduled class forfeits the option for further rescheduling or refunds.
• If on vacation, teachers are entitled to reschedule the student’s paid classes within less than a month.
• Each teacher may decide to provide free rescheduling of a session if a student is unable to attend a session due to a medical emergency, or a similar event outside of their control. This will be decided by each other on a case-by-case basis.
Security and Well-being
• Students and Tutors must sign these terms and conditions in order to become a part of iLearn’s community.
Social Media and Online Behavior
• Represent the school positively on social media and online platforms.
• Refrain from posting inappropriate or offensive content related to the school or its community.
• Respect the privacy and reputation of fellow students and teachers online.
Use of Technology
• Ensure reliable internet connection and appropriate equipment for online classes.
• It is recommended to have at least one backup connection available.